Introducing Run-Your-Office: take the repetitive work off your team for half what you spend today
Today we're launching the biggest thing we've built since PracticeIQ started: **Run-Your-Office.** We don't sell you software. We handle the repetitive work across your entire front office — every call, every claim, every collection, every case follow-up — for a flat monthly fee that's roughly half what you currently spend on it. Your team keeps their jobs and shifts to the work that grows your practice.
This post is the honest version of the pitch. The math, the mechanics, the 30-day pilot that makes this safe to try, and the places where this isn't the right fit.
The problem nobody costs out correctly
A specialty dental practice running $2M+/yr has three front-office roles: receptionist, treatment coordinator, and insurance biller. Add benefits (22% overhead), training, turnover (1.5 seats/yr on average), and the hidden cost of missed calls during lunch / sick days / vacation gaps, and the all-in number is $200-260K/yr.
Most owners see the payroll line item. They don't see the turnover cost, the missed-call cost, the write-off-from-undertrained-biller cost, or the $500/hr chair-time they personally burn covering when the front desk goes dark.
What Run-Your-Office absorbs
One contract covers the whole repetitive stack, so your team can focus elsewhere:
- **24/7 call answering** — every call on the first ring, even 11pm Sundays, even Labor Day weekend. Riley (our AI) handles routine, escalates emergencies, routes specialty triage correctly.
- **Real-time insurance eligibility** — every patient verified 48 hours before their appointment. Morning huddle starts with 'here's what's covered' already known.
- **Claim submission + scrubbing + appeals** — claims go out clean, denials auto-appealed, recovery rate runs 60-80% vs the industry 30-40%.
- **Patient statements + collections** — automated with dignified cadence, collections handled, aging AR tracked and actioned.
- **Treatment coordination** — Riley offers financing (Cherry, Sunbit, CareCredit) at point-of-quote, does 24hr follow-up on every presented case, and tracks conversion per TC.
- **Per-provider productivity scorecard** — live case acceptance rate, $/chair-hour, utilization, no-show rate for every provider. Red flags surface automatically. Nobody else in dental has this.
- **VIP + re-care + referral loops** — handled, documented, reported.
Everything runs on a single clinic-scoped dashboard. Your team (if you keep any) uses the same system. One vendor, one bill, one place to look.
The numbers on a real practice
**Specialty practice doing $2M/yr:**
- Current front-office all-in cost: ~$250K/yr (3 FTEs + benefits + turnover + hidden)
- PracticeIQ Run-Your-Office: flat monthly fee (priced per practice on the discovery call — we want the number to fit your size)
- **Net ~$100K/yr reallocated.** Most owners redirect that into higher-leverage roles (case closing, hospitality, TC follow-up) or capture as margin. Staff keeps their jobs and shifts to the work that grows the practice.
For a busier practice with 2-3 providers doing $3-4M/yr, the savings climb past $120K/yr as more of the hidden costs compound.
The 30-day parallel pilot
Here's the deal that makes this safe to try: **a flat pilot fee for 30 days** (disclosed on the discovery call — priced at cost for Founder 10 partners). Your current staff keeps doing their full job. We work in parallel — shadowing every call, scrubbing every claim, measuring alongside you — without touching your operations.
At day 30, you have two sets of numbers: yours and ours. Call answer rate. Booking conversion. Claim recovery rate. Case acceptance lift. You decide which looks better.
- If ours beat yours → you convert to the monthly. The pilot fee credits against month 1. Transition is about a week.
- If ours don't → you simply stop at day 30. No contract, no auto-renewal, no exit fee. The pilot fee is non-refundable (priced at cost for Founder 10 partners) and call + clinical data stays inside PracticeIQ's secure, HIPAA-aligned environment.
The pilot exists because we can't expect a practice to hand over its front office on day one to an unknown vendor. You shouldn't. Measure first, decide second.
Where this isn't the right fit
Being honest about who this isn't for matters as much as who it is.
- **General practices under $1M/yr.** The math doesn't work. Your front-office costs are ~$110K/yr and our minimum fee is above that. The reallocation story doesn't exist at that size. We've priced ourselves at the practice size where Run-Your-Office is obvious.
- **Practices that want software, not service.** If you want a tool your existing team uses and you keep all three staff, the calculus gets worse. We can still help with just the AI + RCM pieces — but Run-Your-Office explicitly assumes some staff displacement or redeployment.
- **Practices mid-PMS-migration or mid-leadership-transition.** Don't layer us on top of operational chaos. Finish the other change, then bring us in clean.
Who's this is perfectly built for
Solo or multi-doctor specialty practices doing $1.5M+ in ortho, implant, cosmetic, endo, perio, or pediatric ortho. Owners tired of the HR churn of front-office hiring. DSO groups looking for a per-location model with consolidated reporting.
If you're building a specialty practice and you've ever thought 'I'd pay anything to never interview another front-desk candidate' — this was built for you.
What else shipped today
Alongside Run-Your-Office, we shipped three new modules that are all included:
- **Full RCM dashboard** (/rcm) — eligibility, claims, payments, financing in one view. Revenue captured banner at top.
- **Financing origination** (/financing) — Cherry, Sunbit, CareCredit, Proceed all wired. 2% revenue share back to the practice on every originated dollar.
- **Provider productivity scorecard** (/scorecard) — per-associate live metrics + red flags + coaching advice. The moat feature.
And we hardened the underlying platform: per-tenant data isolation, customer-facing login flow, CSV patient import, founder admin tooling. Details at /changelog.
The call to action
If any of the math in this post sounds close to your practice's reality, grab 15 minutes with me. I'll put your actual numbers into the calculator and show you what your year-one savings would look like specifically. If the number doesn't justify a pilot, I'll tell you and we'll part friends.
**Book at /pricing#book-a-call, or call our demo line (223) 221-9508 right now and ask Riley a hard question.**
— Christian